Engagement Hubs

What are the Engagement Hubs?

The Engagement Hubs have been set up to bring essential council services into the local community so you can access the support you need right on your doorstep.

You will be able to access a range of services including: 

• information for parents and families
• discuss concerns and issues with Ward Councillors
• discuss concerns and issues to the Metropolitan Police

Redbridge Engagement Hubs are open for anyone to visit.

 

Where are the Engagement Hubs?

• Ilford Engagement Hub at Jubilee Gardens, Ilford Lane, IG1 2HX
• Hainault Engagement Hub at Hainault Library, Manford Way, IG7 4DD 
• Gants Hill Engagement Hub at Redbridge Institute, Gaysham Ave, IG2 6TD

 

Customer Contact Centre 

Our Customer Contact Centre are no longer running appointments from the Engagement Hub. You can call our customer service advisors on 020 8554 5000 who will be able to help you with your enquiry or direct you to where you can access more information.

 

Ilford Engagement Hub timetable

The Ilford Engagement Hub on Ilford Lane runs throughout the week.

Loxford Ward Councillor surgeries held every second Saturday of the month.

Please ensure you check the timetable regularly to keep up to date.  

Monday 27 January to Friday 31 January 2025

Day	Time	Organisation	Service	Do I need to book?
Monday	10am-2.30pm	FiND Families Services Directory	Your first stop for services, support and information for families with children aged 0 to 19 in Redbridge (up to 25 years for adults with SEND).	Drop in, no need to book.
Monday	12pm-1pm	Helping Hopes Foodbank	Free fresh groceries to those most in need.	Priority is given to those referred. You can drop in but it's subject to demand.
Tuesday	10am-12pm	Adult Social Care		Drop in, no need to book.
Tuesday	9am-5pm	Lifeline Mental Health Support	Sw!tch Minds - one to one mentoring, specialised support and counselling	By referral only
Wednesday	12pm-2pm	Community Action Redbridge	Community support to improve health and wellbeing. Connecting people to local groups, partners, and activities	Drop in, no need to book.
Thursday	10am-4pm	Citizens Advice Redbridge	Support Services	Appointments only
Friday	11am-1pm	Women's Coffee morning	Women's Wellbeing Session with light refreshments	Drop in, no need to book.
Friday	2pm to 4pm	Lifeline Support Sessions	An opportunity for the local community to discuss issues and concerns. Hot food and refreshments available.	Drop in, no need to book.

 

Hainault Engagement Hub timetable

The Engagement Hub in Hainault Library is open every Tuesday from 10am to 2pm.

Please check the timetable for specific times for the services you need.  

Day	Time	Organisation	Service	Do I need to book?
Tuesday	11am - 2pm	Redbridge Quits Smoking	Want to give up smoking? Free support for anyone living or working in Redbridge, aged 12 and above	Drop in, no need to book.
Tuesday	10am - 2pm	Community Action Redbridge (formally Redbridge CVS) Healthy Communities	Community support to improve health and wellbeing. Connecting people to local groups, partners, and activities	Drop in, no need to book.

 

Gants Hill Engagement Hub timetable

The Gants Hill Engagement Hub is located at Redbridge Institute of Adult Education. It can be accessed via the car park entrance, through the gate nearest to the cabins. 

School streets car restrictions are in operation between the hours of 8am to 10.30am and 2.30pm to 4pm on Waremead Road, Gants Hill Crescent and Sunnymede Drive. 

During these times,  Redbridge Institute can be accessed by car from Cranbrook Road A123, leading into Gaysham Avenue. 

Day	Time	Cabin	Organisation	Service	Do I need to book?
Monday	12.30pm - 4.30pm	B	RIASS	Free and impartial advice and support to children and young people with special educational needs and disabilities (SEND) and their parents or carers in Redbridge.	Drop in, no need to book.
Monday	11am-2pm	A	VIA Quit Smoking	Free support for those who want to give up smoking.	Drop-in, or book an appointment with the VIA team.
Tuesday	9am-1pm	B	Parenting Group	Evidenced based accredited parenting programmes to support parents in developing effective parenting skills, and building positive relationships with their children.	By referral only.
Tuesday	1:30pm-4pm	B	Lifeline Mental Health Support	Sw!tch Minds - one to one mentoring, specialised support and counselling	By referral only.
Tuesday	10am-12.30pm	A	Mindfulness Course	Women's mindfulness for Stress Course	By pre-booking only.
Wednesday	9.30am-2.30pm	B	Redbridge Information Advice and Support Service	Access to support for children and young people with special educational needs and disabilities (SEND) and their parents or carers in Redbridge.	Drop in, no need to book.
Wednesday	9am-4pm	B	Redbridge Family Information Service (FiND)	Free and impartial advice for families, parents, carers and children.	Drop in, no need to book.
Wednesday	9am-5pm	A	Lifeline Mental Health Support	Sw!tch Minds - one to one mentoring, specialised support and counselling	By referral only
Thursday	9am-1pm	B	Parenting Group	Evidenced based accredited parenting programmes to support parents in developing effective parenting skills, and building positive relationships with their children.	By referral only.
Thursday	9am-4pm	A	Citizens Advice Redbridge	Support with benefits, Council tax and support forms.	Pre-booked appointments have priority, drop-ins dependent on availability.
Friday	9am-5pm	A	Lifeline Mental Health Support	Sw!tch Minds - one to one mentoring, specialised support and counselling	By referral only.
Friday	12pm-2.30pm	B	Black Woman Kindness Initiative  Wellbeing Hub	A rolling programme of  groups,activities and services for Black and Minority ethnic women in Redbridge. A hollistic approach to health and wellbeing for women of all ages.	Booking is necessary, due to limited spaces.  Please click to view the Eventbrite page.

 

Are you interested in using one of our Engagement Hubs? 

If your service or organisation is interested in using any of our Engagement Hubs, please register your interest.