Appeal a Housing Benefit decision

When we make a decision about your Housing Benefit, we’ll send you this in writing. It'll tell you how your Housing Benefit has been worked out. You should read this carefully.

If you disagree with the decision, you can ask us to look at it again.

 

Who can appeal a decision?

Explanations or disputes about Housing Benefit can only be requested by:

• the person claiming
• someone appointed by the claimant or someone with power of attorney to act on their behalf
• the landlord or agent, but only regarding who the Housing Benefit is paid to
• the landlord or agent, but only regarding the recovery of a Housing Benefit overpayment from them

 

If you disagree with our decision

You can ask us to:

• explain our decision in more detail
• reconsider our decision
• make an appeal

Ask us to explain our decision   

You can ask us to explain our decision. We’ll provide a more detailed explanation verbally or in writing. You must ask for this within one month of being notified of the decision. 

You have a further month from the date we reply to ask us to look at the decision again or to appeal.

Ask us to reconsider our decision

You can ask us to reconsider our decision if you think we’ve made a mistake or have new information that might change this.

You must ask for this within one month of you being notified of the decision. 

We’ll advise you in writing whether the decision has been changed or if it'll stay the same. 

If the decision remains the same, you have one month to appeal the decision.

Make an appeal

If you appeal we’ll look at the decision again. You must ask for this within one month of you being notified of the decision. 

If we do not change our decision your appeal will be sent to the Tribunals Service. We’ll let you know when we have done this.

 

Contact us

You can:

• find out more about a Housing Benefit decision
• ask for a written statement
• request a review
• appeal a decision

Write to us at:

Revenues, Benefits and Transactional Centre
The Benefits Service
Lynton House
255 - 259 High Road
Ilford, Essex
IG1 1NN