Intervention and Support Team
We can help to make sure you don't miss out on the benefits and credits that you’re entitled to.
Where to find help
These websites can help you check if you're entitled to benefits and how much you might get.
- Use a benefit calculator to check if you’re receiving all the benefit you’re entitled to
- The GOV.UK website has information about benefits and how to claim them
- Citizen's Advice has information about benefits, tax credits, council tax and housing costs
- Age UK offers free, confidential advice if you are over state pension age
- The Money Advice Service has information and advice about the benefits system
Advice from the team
We may be able to help you if you cannot use the websites above because of a serious or long-term health condition, disability or your age.
We can help:
- give benefit advice
- access benefits
- maximise your income
- provide specialist casework and representation
- guide you to other services
- make mandatory reconsiderations to the Department of Work and Pensions
Before you make a referral
- check if you can access the advice services above
- if you’re making a referral on behalf of someone and you can access advice services, visit the websites above
- you’ll need to provide us with information on your finances, benefits and any medical evidence
Make a referral
You’ll need:
- details on your health conditions
- details of the benefits you receive
- to tell us why you’re making a referral
- details of your living arrangements
- your contact details
- consent to make the referral if you’re making this on behalf of someone or confirm if they lack capacity
- details of immigration status if you’re not a UK national
Make sure you have all the information you need before you start.
You can add your evidence when you make the referral.
Contact the team
You can meet us face to face at the Customer Contact Centre at Lynton House. We have face to face advice sessions around Redbridge too.
You’ll need to make an appointment. Contact the team to book an appointment.
- Email welfare.benefits@redbridge.gov.uk
- Call 020 8708 4180, Monday to Thursday 9am to 12.30pm
- Write to Intervention and Support Team, Benefits Service, London Borough of Redbridge, Lynton House, 255-259 High Road, Ilford, IG1 1NN
