Manage your claim or view your letters online

To view my claim summary 

To use this service you will need to have an active claim and be in receipt of Council Tax Reduction and/or Housing Benefit.

You can view your current Council Tax Reduction and/or Housing Benefit claims online.

You will be able to see your current weekly entitlement and who is included in your claim.

If you receive Housing Benefit you will be able to view payments that have been made.

To log in you need:

• Last Name
• National Insurance number
• Date of birth
• Post code
• Current benefit claim reference beginning with a 0 or 1 (this is 8 digits long) Do not use your Council Tax account number.

 

View my claim summary

 

To view my letters 

You can view your letters at any time and we will send an email to notify you each time a new letter is produced.

To log in to view your letters you will need:

• First name
• Last name
• National Insurance number
• Date of birth
• Current benefit claim reference beginning with a 0 or 1 (this is 8 digits long) Do not use your Council Tax account number
• Email address

You will be sent an email with an access key that you will need to enter to complete the log in.

If you are having any problems viewing your letters please see Why can’t I view my letters? below

 

View my online letters

 

Registering to view your letters 

You need to register to view your letters. You will then be able to log in using the same details each time you want to view your letters. To do this you will need:

• First name of the person whose name the claim is in
• Last name of the person whose name the claim is in
• National Insurance number of the person whose name the claim is in
• Date of birth of the person whose name the claim is in
• Current benefit claim reference number beginning with a 0 or 1 (this is 8 digits long) Do not use your Council Tax account number
• Email address – this should be your personal email address

When you click on agree you will be sent a confirmation email. You can start viewing your notification letters once we have sent an email to advise you a letter has been produced.

 

Register for online letters

 

Why can't I view my letters?

If you are having problems logging in to view your online letters, please consider the following:

Have you successfully completed the registration process? If not you need to register to view your letters.

Have you selected the option ‘Register for online letters’ instead of ‘View my online letters’?

Has your application been processed? You can only view letters for current benefit claims that are in payment - this facility is not available for claims that are waiting to be calculated or that have been closed.

Have you entered the same details you used when you registered for online letters? This should be:

• the first and last name, date of birth and national insurance number of the person whose name the claim is in
• the benefit claim reference number - beginning with a 0 or a 1 and 8 digits long. Please note that this is not the same as your Council Tax account number
• the email address you provided at registration

Have you entered your 8 digit benefit claim reference number that starts with 0 or 1?  for example 12345678.

Have you used your Council Tax Account number?