Report a missed collection for domestic waste

 

Check your collection day

We offer kerbside recycling collection on the same day as your normal bin collection. 

 

Check your day of collection

 

 

Abuse to our staff

Please show respect to our staff

Abusive behaviour towards our staff will not be tolerated.

Any verbal or physical abuse will be reported to the police.

CCTV is in operation on vehicles at all times.

 

Present your rubbish for a collection:

Now you have your wheelie bin, please adhere to the following rules or guidelines :

• all waste must be presented in the wheelie bin (the lid must be closed)
• placed within the boundary of your property near to the highway, but not on the pavement (if you leave waste on the highway you may be prosecuted)
• please place out by 6am on the day of collection
• any excess waste (not in bin) will not be taken
• with all recyclable waste placed in your recycling boxes

 

If you use Red Sacks instead of a wheelie bin

• You can present up to 3 sacks a week - any more than 3 will NOT be taken
• You receive 2 deliveries a year to replenish your sacks - February and August
• If you feel your property can house a wheelie bin, please do let us know at cleansing.services@redbridge.gov.uk

 

Flats above shops

If you live above a shop, for obvious reasons, you will not have a wheelie bin. Instead, you will be provided with official red sacks for you to present your waste.

• You will receive delivery of these sacks twice a year - March and September
• You can present a bag every week day for collection.
• Your waste must be presented on your boundary or against your property. If you are not sure where this is, call 0208 554 5000 or email cleansing.services@redbridge.gov.uk.
• The bag must be presented between 6pm and 6am

• You will be delivered enough bags for 3 collections per week. If you run out of red bags please email cleansing.services@redbridge.gov.uk . You  can find  lots of tips here to reduce your waste and make sure you don’t run out: Redbridge - Reduce your waste

• Your waste must be presented in the red bags provided.

 

 

Need help with your collections?

 

Private contractor hire

If you are hiring a private contractor to remove household, garden, or construction waste from your property remember to:

•  Check the individual or company being hired is registered with the Environment Agency and has a valid ‘Upper Tier’ Waste Carriers Licence. This can be done on: https://environment.data.gov.uk/public-register/view/search-waste-carriers-brokers
• You can check using either their registration number, business name, or postcode, or call the Environment Agency on 03708 506 506.
• Do research to find out if they are a genuine and reputable company or individual
• Check where they are proposing to take your waste
• Record the registration number of any vehicle removing waste from your home
• Pay by cheque, card or bank transfer as payments can be traced if the waste is fly tipped. If they insist on cash refuse their service
• Obtain a waste transfer note and a receipt for their service and keep it as proof.

  

Failure to do so could lead to a £600 fine if your waste is discovered fly-tipped and you cannot provide evidence of who you gave it to for removal or neglected to check if they had a valid Waste Carriers Licence.

 The council offers a Bulky Waste Collection Service entitling residents to a free collection every 12 months (maximum of 3 items). For more details, including costs for additional collections go to: www.redbridge.gov.uk/bins-waste-and-recycling/book-a-bulky-waste-or-large-item-collection/

What we don't collect

The following is waste that is not collected as part of our domestic waste collection:

• large bulky items (including sofas, fridges and mattresses)
• fly-tipping (including dumping rubbish)
• clinical (including needles and stoma bags)
• hazardous (including asbestos, chemicals and paint)
• DIY and building materials

 

Where does my waste go?

Residual waste (i.e. waste remaining after most recycling has been separated) from Redbridge wheelie bins goes to the Jenkins Lane waste management facility where it undergoes Mechanical Biological Treatment (MBT). This process reduces the volume of waste by about a third by drying it out, helps further separate materials for recycling and produces Refuse Derived Fuel (RDF) that can be used to replace fossil fuels in the generation of energy.

The Jenkins Lane waste management facility enables Biffa to increase recycling and prevent waste being sent to landfill.