Council tax messages

We may contact you if you’ve an outstanding amount on your council tax account. This is to help you avoid further debt and paying expensive costs.

You should not rely on these reminders. It’s your responsibility to keep up with payments.

How we’ll contact you

We’ll contact you using:

Our text messages will be sent by us and will show as LBRedbridge. It’ll show the last four digits of your council tax reference number.

There will be a link starting with https://rev.redbridge.gov.uk. This will take you to a verification screen. You’ll need to confirm your postcode.

You’ll then get more information about why we’re contacting you and how to pay your council tax.

This service is confidential. Your mobile number will not be shared with third parties. You’ll not get any other marketing messages to your phone. 

The voice message will invite you to speak to us for help and support. We’ll need to ask you some security questions first.

Our email messages will be sent by us and will show as donotrespond@redbridge.gov.uk

It’ll show the last four digits of your council tax number.

You’ll then get more information about why we’re contacting you and how to pay your council tax.

You can pay your council tax directly if you’re unsure about a message you’ve received.

If we already have your mobile number, you’ll be signed up for this service automatically.

If we do not have your mobile number or it has changed, you can sign up for council tax messages.

If you would like to opt-out of receiving text messages for council tax, you can complete the online text messages opt out form. 

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